Feedback Rules & FAQ

The Hockey Network is not responsible for any of the information in the Feedback system or what any individual does with the information in the Feedback system. You are buying/selling at your own risk.

THE HOCKEY NETWORK MAKES WARANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH THE HOCKEY NETWORK.

Read this all the way through before leaving feedback. If you don't understand or don't agree with any of these rules, don't use our feedback system. Do not leave feedback until the deal is 100% completed. You cannot edit feedback so get it right the first time. Do not troll and or leave unwarranted feedback because it can result in a ban. Do not joke around in other people's feedback. Violating any of these rules is feedback fraud, which results in an immediate and permanent ban. Feedback fraud is taken very seriously.

  1. No false feedback. You must have sold, bought or traded something on The Hockey Network of more than $5 value (not including shipping) in order to receive or give feedback. A transaction has to have taken place. You cannot give away things such as stickers, parts or gmail accounts for feedback.
  2. All feedback must be from The Hockey Network. The deal must have originated through a BST topic on The Hockey Network and not locally at the rink, on eBay or down the hall with your brother. You can meet locally to exchange gear or money, but the deal must have originated in public areas on The Hockey Network (messages are not valid for feedback). If you meet locally to exchange items you need to state this in the feedback. You may NOT say "fast shipping" in such circumstances or anything similar. If you know the person in any way (on your team, friend from school, relative or even someone you met once or casually know), you must say this also. (See rule # 7 for more.) You may not post any feedback that may be misleading.
  3. Product or funds must have been sent or exchanged for feedback to be applicable. One side must have shipped or sent funds before feedback can be left. You cannot leave feedback if the transaction did not go through or the other person changed their mind before you sent out payment or product, even if you were scheduled to meet up and the other person did not show up. Using a third party service would have prevented such an inconvenience.
  4. Only leave feedback for the username you dealt with. Do NOT leave feedback for a different user . If you leave feedback for someone and it turns out you did not do a deal with that username, then YOU will have committed feedback fraud, and may be permanently banned.account
  5. Do not expect our staff to delete feedback for you if the person you dealt with is upset. Do not expect our staff to mediate deals that went wrong either. Work it out with them so both parties are satisfied.
  6. Do not expect our staff to delete or modify feedback you left. Think before you post and give the other party a chance to work any problems out before posting.
  7. Please follow our format when entering feedback. Say whether the experience was positive or neutral or negative, if you were the buyer or seller, what the item was, a link to the topic in the BST section on The Hockey Network, and a description of the experience. Make sure to leave some detail so your feedback is useful to future buyers. You must indicate if the person is known to you in any way (on your team, friend from school, relative or even someone you met once or casually know) in description section. You also must put how the transaction was completed if it was done in any way besides shipping the part through UPS, USPS, Fed Ex or DHL. You also must say so if you used a 3rd party. Avoiding any of these three rules is feedback fraud, which results in an immediate and permanent ban.
  8. Feedback is designed to build trust within the community and to show you are trustworthy and will do the right thing even without someone watching over you. Since 3rd party trading inherently means you don't trust the other person, both parties must include in the "Description of Experience" blank that the transaction had a third party. If you were the 3rd party and you want feedback for participating in the transaction, you must have your own BST 3rd Party topic in the "Third Party Services" forum.
  9. Feedback must originate from the For Sale or WTB topic in BST where the deal started. You need to find the original topic to get feedback. You may not post a new BST topic just to collect feedback or post in a different topic, even if it was for a legitimate The Hockey Network transaction. You must use the original topic. If there was no topic or you can't find the correct topic, then there can be no feedback.

 

If you receive feedback that breaks any of the above rules, it is your responsibility to report it immediately and follow up to make sure it is deleted. If you don't, you risk being banned

 

Editing Feedback - If you must change feedback, make a topic in the Talk to Staff forum with what you want the new rating to be as well as what you want the rating to say. We generally do not change a positive rating to negative or a negative rating to positive. We will change to a neutral rating if you have a good reason why. To speed up the process, please post the user you had a deal with, what rating you want to change it to, why you want to change it and the new text for the short description.

 

What is feedback?

This is user created information about transactions here on The Hockey Network. Members use it to gauge how reliable another user might be for a potential future deal. It helps members warn each other about potential bad traders and rewards good traders to make it easier for them to buy, sell or trade items in the future.

 

Why do I want feedback?
It lets other users know you are trustworthy and makes it easier to sell and trade things here on The Hockey Network.

 

Should I trust someone with no feedback?
That is completely up to you. There will always be people out there who will take advantage of others, so be careful sending anything you can't afford to lose even if the other person has perfect feedback. We recommend using a third party service and never being forced into doing something you feel uncomfortable with.

 

Should I always trust someone with lots of feedback?
That is completely up to you. There will always be people out there who will take advantage of others, so be careful sending anything you can't afford to lose even if the other person has perfect feedback. We recommend using a third party service and never being forced into doing something you feel uncomfortable with.

 

What about banned accounts?
Banned accounts are not eligible for The Hockey Network feedback. If you get permanently banned here, you lose your feedback. If you have received feedback from an account before the user is banned, then it is valid and you can keep it.

 

What about two topics for the same item?
Sellers are not supposed to double list for sale items. If one user has a Want To Buy topic and the other user has a For Sale topic, the two users must decide which topic to use for feedback. They may not double their feedback and use both topics for the same transaction.

 

How do I keep the seller from editing his BST post during the deal?
Since a user is capable of editing the topic including after they have sold the item, we suggest always quoting the original for sale post with the item you are buying and rehosting the images so that even if they change the initial post, you always have a copy in their topic of what was for sale. This helps settle any argument later about what was and was not part of the deal.

 

What do I do if I get negative feedback?
Unfortunately, it may happen. Your best bet is to deal directly with the person who left it and try to work out an arrangement so both parties are satisfied.

 

What do I do if I get false feedback?
You will need to report it using the Report button at the bottom of any page. Please make sure to explain in detail how you know this is false feedback and be able to prove it. If it's your word against theirs, there is nothing we can do.

What is feedback fraud?
Feedback Fraud is generally when a user augments his or her own feedback in any way. Common examples of feedback fraud are creating a new account just to leave feedback, leaving off key details such as when a trade is local, leaving feedback when the deal did not originate on The Hockey Network or implying that an item was shipped when it was a local trade. Feedback fraud is taken very seriously on The Hockey Network and often results in a permanent ban for all accounts involved.

When is Feedback eligible to be reported or even removed?
We expect you to report all positive feedback you did not legitimately earn. No exceptions. This is especially true of local deals or deals where the other party was known to you. Not reporting these types of "false positives" can lead to your account being banned for feedback fraud. Other causes for report and/or removal:

-If The Hockey Network is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.

-If the feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.

-If the feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address.

-If Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs The Hockey Network of the error and has already placed the same feedback for the correct member.

 

The Hockey Network is not responsible for any of the information in the Feedback system or what any individual does with the information in the Feedback system. You are buying/selling at your own risk.

Members could be held legally responsible for damages to a member's reputation if a court were to find that the remarks constitute libel or defamation. Under federal law (the Communications Decency Act), because The Hockey Network does not censor feedback or investigate it for accuracy, The Hockey Network is not legally responsible for the remarks that members post, even if those remarks are defamatory. However, this law does not protect the person who leaves the feedback from responsibility for it.

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